Why can't I log in and how to fix it

If you’re having trouble logging in, it’s usually due to a lockout or an incorrect password. Work through the steps below to regain access.

Your account is locked

If you attempt to log in multiple times with the wrong password, your account may be temporarily locked.

Fix: Contact support to have your account unlocked. This cannot be resolved from the login screen.

You entered the wrong password

If you’re unsure of your password, avoid repeated login attempts, which can trigger a lockout.

Fix: Use the Forgot password option on the login screen to reset your password before trying again.

Tip: avoid lockouts

If you’re not confident in your password, use Forgot password instead of attempting to log in multiple times. This helps prevent your account from being locked.

If you’re locked out or still unable to log in, contact support and we’ll help you regain access.