Why can’t I add a user and how to fix it

If you’re unable to add a new user, it’s usually related to how your account is set up.

User access is determined by your plan, and not all accounts allow users to be added directly.

Your account does not allow adding users directly

Depending on your plan, your account may include a set number of users or require additional users to be added through SendSites.

Fix: Contact Customer Success to request access for a new user. They’ll guide you on the next steps based on your account setup.

What to do next

When reaching out, include:

• the user’s email address
• the account or property they should have access to

This helps Customer Success get the user set up as quickly as possible.

If you need to add a user, contact Customer Success and we’ll help you get them set up.