Fix delivery issues, errors, and unexpected behavior · 7 articles
Start Here
Why can't I log in and how to fix it
The most common reasons you can’t log in and what to do to regain access.
All Articles
Why your SendSite wasn’t received and how to fix it
Sometimes your intended recipient doesn't receive the SendSites link invitation. What then?
TroubleshootHandling "unable to verify the user is human" error
If you see an "unable to verify the user is human" error when logging in to SendSites, a browser extension, VPN, or network setting is likely blocking the background verification check. Here's how to fix it.
TroubleshootWhy can’t I add a user and how to fix it
The most common reason you can’t add a user and what to do next.
TroubleshootWhy can’t I change the hero header and how to fix it
Why the hero header isn’t editable in the platform and how to update it.
TroubleshootWhy can’t I connect to Delphi and how to fix it
The most common reasons a Delphi connection fails and what to check before contacting support.
TroubleshootWhy are template thumbnail images spinning and how to fix it
Why thumbnail previews may appear to be loading and what it means for your workflow.
Still need help? Email support — 30-minute acknowledgment.
Get in Touch