The Greenbrier’s Timeless Success with SendSites: A Partnership Built on Excellence

Nestled in the Allegheny Mountains of West Virginia, The Greenbrier is an icon of elegance and history. Known as “America’s Resort,” The Greenbrier offers world-class accommodations, championship golf, and unforgettable event spaces. Behind the scenes, their group sales success story includes a partnership with SendSites that has spanned years.

A Relationship Rooted in Trust
For a property with a reputation as storied as The Greenbrier’s, delivering proposals that match their exceptional service and aesthetic is essential. SendSites provides the flexibility, polish, and efficiency that align seamlessly with The Greenbrier’s standards. Greg Furlong, Vice President of Sales and Event Services at The Greenbrier, encapsulates the sentiment perfectly:

Every year when I review our annual budget with the group sales teams it's a unanimous YES to renew our partnership with SendSites for our proposal solution.

Greg Furlong
Vice President of Sales and Event Services at The Greenbrier

Challenge: Crafting Proposals as Prestigious as The Greenbrier’s Brand

With group sales proposals as the first touchpoint for potential clients, The Greenbrier needed a solution to create personalized, brand-aligned proposals at scale. Their challenges included:

Maintaining brand integrity: Every proposal had to reflect The Greenbrier’s luxurious experience.
Efficiency under pressure: As one of the nation’s premier event destinations, their team needed to respond quickly to high volumes of RFPs.

Solution: The SendSites Advantage

SendSites transformed how The Greenbrier approaches proposals by enabling:

Consistent branding across every document.
Fast turnarounds with easy-to-use templates.
Enhanced personalization for clients seeking tailored event solutions.

The Result: A Tradition of Excellence

Since implementing SendSites, The Greenbrier has:

Significantly reduced the time spent creating proposals.
Increased proposal acceptance rates by showcasing their offerings in a visually stunning format.
Built stronger client relationships with a proposal process that mirrors their hospitality ethos.

Continuing the Legacy

The Greenbrier’s partnership with SendSites reflects their dedication to excellence. As Greg Furlong emphasizes, this collaboration isn’t just a solution—it’s a key part of their ongoing success.

By providing a user-friendly platform, SendSites has made it possible for sales teams to illustrate the possibilities of Greenbrier's spaces and experiences with elegance and precision.

Why SendSites Matters for Luxury Destinations

For destinations like The Greenbrier, where every detail matters, SendSites provides the tools to elevate their group sales process. It’s more than software—it’s a partnership built to showcase the extraordinary.

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