Customer Spotlight: Mary Desrosiers Elevates Hotel Sales with SendSites

In the world of hospitality sales, efficiency and presentation are everything. Just ask Mary Desrosiers, Area Director of Sales & Marketing at The Mills House in Charleston, South Carolina. Before joining The Mills House, Mary spent over six years at Hotel Viking in Newport, Rhode Island, where she first discovered SendSites as a tool to enhance her sales process.

A Game-Changer at Hotel Viking

During her tenure at Hotel Viking, a distinguished member of Historic Hotels of America, Mary leveraged SendSites to streamline and elevate the way sales proposals were delivered to potential clients. By transforming traditional sales decks and email attachments into visually compelling, mobile-friendly proposals, she gave her team a competitive edge. The ability to present Hotel Viking’s unique charm - its historic character paired with modern amenities - through an interactive, on-brand proposal helped win business and impress clients from the start.

Bringing Success to The Mills House

When Mary transitioned to The Mills House in Charleston, another iconic Historic Hotels of America property, she knew SendSites had to come with her. Historic hotels like The Mills House have rich stories to tell, and she saw how SendSites could help bring those narratives to life in sales proposals. Whether for weddings, corporate meetings, or social gatherings, The Mills House’s sales team now uses SendSites to craft proposals that seamlessly showcase event spaces, room accommodations, and the hotel's Southern hospitality all while making the booking process easier for clients.

Why It Works

Mary’s experience highlights what makes SendSites a perfect fit for historic hotels:

Consistency Across Properties: Even as she moved between hotels, she was able to maintain a high standard of proposal quality and branding.
Speed & Efficiency: Custom proposals can be created and sent in minutes, allowing sales teams to respond quickly to leads.
Visual Storytelling: For hotels rich in history and architectural beauty, SendSites helps showcase their unique character in an engaging, interactive format.
Alignment with Historic Hotels of America Standards: Both Hotel Viking and The Mills House maintain the high-quality presentation expected of Historic Hotels of America, and SendSites helps reinforce that prestige.

A Winning Formula

At the Historic Hotels of America annual conference, Mary even gave an impromptu demo to a colleague, showcasing how she uses SendSites to build customized proposals on the spot.

“My properties have a lot of unique spaces and offerings, and no two meetings are the same.

“SendSites makes it incredibly easy to tailor proposals quickly, so we can highlight exactly what a meeting planner is looking for - whether it’s an intimate courtyard gathering or a grand ballroom event. It’s a game-changer for showcasing what makes our hotels special.”

Mary Desrosiers, Area Director, Sales & Marketing at The Mills House

For Mary, SendSites wasn’t just a tool. SendSites it became an integral part of her sales strategy. The success she saw at Hotel Viking carried over to The Mills House, proving that great sales tools, paired with a strategic approach, can create a lasting impact across multiple properties.

At SendSites, we love seeing customers like Mary take our platform and make it their own. Her story is a testament to how powerful the right technology can be in helping historic hotels stand out in a crowded market.