How Viceroy Hotels & Resorts Elevates Sales Proposals with SendSites

For a brand like Viceroy Hotels & Resorts, where luxury is defined by attention to detail and immersive guest experiences, every touchpoint matters—including sales proposals. The way a hotel presents itself to potential clients should mirror the same level of sophistication and storytelling found in its guest experience. That’s why Viceroy partnered with SendSites to elevate its proposal process, ensuring brand consistency while making it faster and easier for sales teams to respond to inquiries.

The Challenge: Maintaining Brand Integrity Across Properties

Viceroy’s portfolio spans globally, from urban retreats to beachside sanctuaries. Each property has its own unique story, yet all share a common commitment to exceptional service and a strong visual identity. However, before using SendSites, Viceroy faced a common challenge: ensuring that sales proposals reflected the brand’s elevated positioning while also being efficient for sales teams to create.

Traditional tools like PDFs, Word documents, and PowerPoint presentations required manual formatting, making it difficult to maintain brand consistency across multiple properties. Additionally, these static files lacked interactivity, limiting the ability to create engaging and dynamic proposals.

The Solution: A Fast, On-Brand, and Interactive Sales Tool

Recognizing the need for a more polished and efficient approach, Viceroy Hotels & Resorts adopted SendSites as their proposal platform. With SendSites, Viceroy’s sales teams can:

Deliver Stunning, On-Brand Proposals in Minutes – With customizable templates that align with Viceroy’s brand standards, sales teams no longer have to spend hours formatting proposals. Each proposal maintains a luxury aesthetic that aligns with the brand’s identity.
Enhance Engagement with Interactive Content including 360 TruTours – SendSites allows Viceroy to incorporate rich media elements like videos, virtual tours, and high-resolution imagery, creating an immersive experience for potential clients.
Improve Efficiency and Speed to Market – Instead of spending valuable time adjusting layouts and hunting for the right assets, sales teams can focus on what they do best—building relationships and closing deals. Proposals can be created, personalized, and sent in under 15 minutes.
Track Engagement with Real-Time Insights – With built-in analytics, Viceroy’s sales teams can see when a client opens a proposal, how long they engage with it, and which sections capture the most interest. This data-driven approach allows for smarter follow-ups and increased conversion rates.

The Result: Strengthening Sales with a Consistent, Luxury Experience

By leveraging SendSites, Viceroy Hotels & Resorts has transformed its sales proposal process into a seamless extension of its brand. Sales teams now have a powerful tool that ensures every touchpoint reflects Viceroy’s commitment to excellence, without sacrificing speed or efficiency.

What Viceroy Says About SendSites

“The SendSites product is gorgeous... but it's the SendSites team who really makes the experience stand apart. You could wait in a phone tree and get assigned a support ticket number, or you could have a personal rapport with someone who really values your business. I know which one I invest in year after year... Thank you SendSites!”

– Sam Torgerson, VP of Sales, Viceroy Hotels & Resorts