How Charleston Gaillard Center Uses Momentus and SendSites to Create Better Event Proposals

When you’re selling one of the most unique event venues in the country, a standard PDF proposal often isn’t enough.

The team at the Charleston Gaillard Center has found a way to combine the operational power of Momentus with the visual storytelling of SendSites to create a more engaging proposal experience for clients.

The challenge

As Charleston’s premier cultural venue, the Gaillard offers a variety of event spaces, performance venues, and experiences that can be difficult to showcase through traditional attachments alone.

Event details, room setups, pricing, and logistics already lived inside Momentus, but getting that information into the hands of clients meant assembling PDFs and supporting documents that didn’t do the venue justice. For a property anchored by elegant ballrooms and the Martha & John M. Rivers Performance Hall, the proposal needed to reflect the quality of the experience itself.

How they used SendSites

The sales team kept Momentus as the system of record for event information and added SendSites as the presentation layer on top of it.

With that pairing, the team can quickly pull event details into visually rich proposals that include venue imagery, floor plans, videos, menus, and other supporting content — all within a single shareable link. Instead of attaching files to an email, clients receive a branded microsite that walks them through the venue.

The team also uses real-time engagement notifications. When a proposal is opened, sales reps get a signal that helps guide timely follow-up and keeps opportunities moving.

We’ve heard feedback from several clients about how easy it was to navigate and how nice it was to have everything packaged into one shareable link.

The outcome

Rather than sending multiple attachments back and forth, clients now explore everything in one place. That makes it easier to understand the venue, share internally with stakeholders, and make decisions faster.

The sales team’s workflow inside Momentus didn’t change. What changed is the experience on the client side — and the visibility the team has into how each proposal is being received.

The Gaillard’s approach is a useful model for any venue weighing how to modernize its proposal process. The operational system stays where it is. The client-facing layer gets the upgrade — and the result is a process that remains efficient for the sales team while creating a more memorable experience for the clients deciding where to host their event.